Terms of Service

Core Services:

• • Custom software development (client-oriented solutions)
• • IT consulting and technology advisory
• • Web application and portal development
• • Data processing and administration
• • Software maintenance and support
• • IT infrastructure management

Additional Services:

• • Technology integration
• • System optimization
• • Technical documentation
• • Training and knowledge transfer

Initial Consultation:

We begin with understanding your requirements and proposing solutions tailored to your needs.

Proposal and Agreement:

We provide detailed proposals including scope, timeline, and costs. Work begins upon written agreement.

Development Process:

We follow industry-standard methodologies with regular updates and client feedback integration.

Delivery and Support:

Upon completion, we deliver the solution with documentation and agreed-upon support.

Client Materials:

You retain ownership of all materials you provide to us. You grant us a license to use these materials solely for providing our services.

Deliverables:

Unless otherwise agreed in writing:

• • Custom software developed specifically for you becomes your property upon full payment
• • We retain rights to general methodologies, tools, and know-how
• • Open-source components remain under their respective licenses

Company IP:

Our pre-existing intellectual property, frameworks, and general solutions remain our property. We grant you a license to use them as part of the delivered solution.

Pricing:

Service fees are specified in individual project agreements or proposals.

Payment Schedule:

Standard terms include:

• • Initial deposit upon agreement signing
• • Milestone payments as per project schedule
• • Final payment upon delivery

Late Payments:

Overdue amounts may incur interest at 1.5% per month. We reserve the right to suspend services for overdue accounts.

Expenses:

Additional expenses (travel, third-party licenses) will be billed separately with prior approval.

Confidential Information includes:

Business plans, technical data, customer information, and proprietary methods.

Obligations:

Each party will:

• • Protect confidential information with reasonable care
• • Use it only for agreed purposes
• • Not disclose to third parties without consent

Exceptions:

Publicly known information, independently developed information, or legally required disclosures.

Our Warranties:

• • Services will be performed professionally and competently
• • Deliverables will substantially conform to agreed specifications
• • We have the right to provide the services

Warranty Period:

90 days from delivery for bug fixes in custom software.

Disclaimers:

• • Services provided "as is" beyond express warranties
• • No guarantee of uninterrupted or error-free operation
• • No warranty for third-party components beyond their original terms

Liability Cap:

Our total liability for any claim shall not exceed the fees paid for the specific service causing the claim.

Exclusions:

Neither party liable for indirect, incidental, or consequential damages, including lost profits or data loss.

Exceptions:

Limitations don't apply to breaches of confidentiality, intellectual property violations, or gross negligence.

Termination Rights:

Either party may terminate:

• • For convenience with 30 days written notice
• • Immediately for material breach after 15 days cure notice
• • Immediately for insolvency or legal proceedings

Effects of Termination:

• • Client pays for work completed
• • Return of confidential materials
• • Survival of confidentiality and IP provisions

Good Faith Resolution:

Parties will first attempt to resolve disputes through direct negotiation.

Mediation:

If unsuccessful, disputes proceed to mediation in Chișinău, Moldova.

Arbitration:

Unresolved disputes subject to binding arbitration under Moldovan arbitration rules.

Governing Law:

These Terms are governed by the laws of the Republic of Moldova.

Entire Agreement:

These Terms and project agreements constitute the complete agreement.

Amendments:

Changes must be in writing and signed by both parties.

Severability:

Invalid provisions will be modified to achieve intended purpose.

Force Majeure:

Neither party liable for delays due to circumstances beyond reasonable control.

Assignment:

Client may not assign rights without our written consent.