Leadership and support

Support after handover

The product is yours; we stay reachable on agreed terms.

01

When you need it

  • 01

    the product is delivered and you do not yet have someone to keep it running

02

How it goes

  1. 01

    we agree the response time and the channel

  2. 02

    fixes, small changes, dependency updates

  3. 03

    a regular report of what was done

03

What you get

An agreed response time, a log of requests, and a regular report.

What we need from you

Access, and one person on your side who can confirm priorities.

04

What we do not do

We do not provide 24/7 on-call; we do not promise a recovery time without a separate agreement and redundant infrastructure.

05

Formats

Remote, worldwide.

Written scope, agreed rhythm of calls, everything delivered into your repositories and accounts.

In person, in Chișinău.

The same work, with meetings face to face on an agreed rhythm. You work with the person who does the work, not with an account manager.

Price

Fixed or capped price, agreed before work starts. We quote after a 30-minute call — a scope we have not seen is a scope we will not price.

06

Ask about this work

The person who would do the work reads this, not a sales desk.

Ask about this work

The person who would do the work reads this, not a sales desk.

info@delionsoft.com